Contact Us
Got a question about one of our reviews, spotted something out of date, or want to flag an issue with an operator we cover? This page explains how to get in touch with Online Casinos Australia and what to expect once you do.
How to reach us
The quickest way to contact Online Casinos Australia is by email at [email protected]. We read every message that comes in and try to reply within a couple of business days, though it can take a little longer during busy periods. There's no phone line or live chat on this site — we're a review and comparison resource, not a casino operator, so any account-specific issue (deposits, withdrawals, bonus disputes) needs to go to the casino's own support team, not to us.
What we can help with
- Corrections or updates to information in our reviews — bonus terms, licensing details, payment options or anything else that may have changed
- Suggestions for online casinos or topics you'd like us to cover
- Feedback on your own experience with an operator listed on the site, positive or negative
- General questions about how we evaluate and rank casinos
- Reports of broken links, outdated offers or technical issues with the site itself
What we can't help with
Because Online Casinos Australia doesn't operate any casino, hold player funds or process transactions, we're not able to assist with account logins, deposit or withdrawal problems, identity verification, or disputes over a specific bonus you've claimed. Those matters sit with the operator you signed up with, and their support team will have access to your account details, which we never do. If you're comparing operators before signing up, our reviews of sites such as VegasNow, LuckyOnes and CrazyTower cover the sign-up process, payment methods and verification steps each one asks for, which may answer your question before you need to contact anyone.
If gambling has stopped feeling like entertainment, our Responsible Gambling page lists support services and self-exclusion tools available in Australia — that's a better first stop than this contact form for anything related to spending or time spent gambling.
Before you write in
A few quick checks can save you time:
- For questions about a specific offer's wagering requirements, expiry date or maximum cashout, check the casino's own terms page first — these can change without notice on the operator's end, and we update our reviews as we become aware of it
- For general background on how we assess and rank operators, our About Us page explains our evaluation approach
- For questions about how this site itself operates, including how we're funded, our Terms and Conditions page has the detail
All of these operators listed on collectivecampus.com.au are offshore-licensed casinos accepting Australian players, and we may earn a commission if you sign up through a link on our site — this never affects how we rank or review an operator, and it doesn't cost you anything extra.
Sharing your own experience
Reader feedback genuinely shapes this site. If you've played at one of the casinos we cover — say, Crownplay, Cashed or Coin Casino — and had a withdrawal take longer than expected, found a payment method we hadn't listed, or noticed a bonus term that's changed, let us know. We can't verify every claim we receive, but recurring reports from readers are one of the signals we use when we revisit a review, alongside the operator's own published terms and licensing information.
Response times and what happens next
Most enquiries get a reply within a couple of business days. If you've reported an error, we'll check it against the operator's current terms and update the relevant review once confirmed. If you've asked a question we can't answer directly — for example, anything tied to your personal account with a casino — we'll point you back to that operator's own support channel, since they're the only ones with visibility of your account and transaction history.
We can't guarantee a reply to every message, particularly promotional or unrelated enquiries, but genuine reader questions and corrections are always welcome.